Frequently Asked Questions
Here are answers to some our most frequently asked questions. If you have additional questions that aren't covered here, please feel free to give us a call at (847) 398-3355.
1. What are the hospital hours?
Our hospital is open Monday from 8 am to 8 pm with appointments seen between 9 am-noon and 2 pm-8 pm; Tuesday-Friday from 8 am to 6 pm with appointments seen between 9 am-noon and 2 pm-6 pm; and on Saturdays from 8 am-1 pm with appointments seen between 9 am-noon. We are open for early-morning surgery drop-offs at 7:30 am Monday-Friday. The clinic is closed on Sunday.
2. Do I need to have an appointment?
Yes, patients are seen on an appointment-only basis, except in cases of emergencies.
3. What forms of payment do you accept?
Cash, check, Mastercard, Visa, Discover, and Care Credit are all accepted.
4. Can I make payments?
Payment is required at the time of service.
5. At what age can I have my cat spayed or neutered?
Spaying or neutering is typically done when your cat is 4-6 months of age. Your cat will need to be examined prior to surgery to help determine that he/she is healthy enough to undergo the procedure. Your cat must also be current on vaccinations and have been tested for Feline Leukemia and FIV prior to surgery.
6. What is the pre-anesthetic blood screening?
We require pre-anesthetic blood screening on all cats who undergo a surgical procedure. For kittens and younger cats, we can do a small in-house panel the morning of surgery. For adult and senior cats, we require a full blood panel to be done within the month prior to the procedure. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my cat's surgery?
Sutures are typically removed 10-14 days after surgery.
8. Is it a good idea to let my cat have at least one litter?
No, there is no advantage to letting your cat have one litter. However, there are plenty of advantages to having your cat spayed or neutered. These advantages include: decreasing the chances of mammary tumors and cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, helping prevent spraying and marking, and also decreasing the surplus of unwanted kittens.
9. Do you board cats?
Yes, we do offer boarding for our clients' cats. All cats who board must be current on vaccinations and have been tested for Feline Leukemia and FIV.
10. What is your boarding area like?
All boarding cats are kept in individual cages in an area separate from where sick or hospitalized patients are kept. We make every effort to help them feel at home with comfortable bedding and lots of attention. We ask that you bring along your cat's favorite food for us to feed during his/her stay.